🧸 About Our Products
Q: What is Opti Montessori?
A: Opti Montessori offers thoughtfully selected Montessori-inspired educational materials designed to support hands-on, independent learning for children.
Q: What age are your products suitable for?
A: Recommended age ranges are listed on each product page. Some items contain small parts and may not be suitable for very young children without adult supervision.
Q: Are your materials safe for children?
A: Yes. Our materials are made from high-quality, child-safe materials and are designed for safe, everyday use. Please always follow the age guidance shown on each product page.
Q: Do your products come with usage guidance?
A: Where applicable, care and usage guidance is included. If you have any questions about how to use a product, contact us at contact@optimontessori.com.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide. Delivery times may vary depending on your location.
Q: How long does delivery take?
A: Standard shipping takes 4 to 7 business days, plus a handling time of 1 to 2 business days before dispatch. Remote areas or customs may cause occasional delays.
Q: Do you offer free shipping?
A: Yes, we offer free worldwide shipping on all orders, with no minimum purchase required.
Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow your package.
💸 Orders & Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Can I cancel or modify my order?
A: Yes, as long as your order hasn't been dispatched yet. Email us as soon as possible at contact@optimontessori.com.
Q: I entered the wrong address. Can I fix it?
A: Contact our support team immediately, before your order ships, and we'll do our best to update it.
🔄 Returns & Refunds
Q: Can I return my order?
A: Returns are accepted within 30 days of delivery. Opened products are accepted as long as the item is unused, shows no signs of wear, and no pieces are missing.
Q: Do you charge a restocking fee?
A: No. We do not charge any restocking fees.
Q: How do I start a return?
A: Email contact@optimontessori.com with your order number and reason for return. Support is available Monday–Friday, 9:00 AM – 7:00 PM MT.
Q: When will I receive my refund?
A: Refunds are issued within 5 business days after we receive and inspect your return.