Warranty – Opti Montessori
Last Updated: September 20, 2026
Our wooden crib mobiles carry a 1-year warranty against breakage in normal use. This page explains what it covers, what it does not, and how to make a claim.
1. What Is Covered
If a wooden piece of your mobile cracks, splits or breaks while the mobile is used as intended, we replace that piece free of charge, shipping included. The warranty runs for 1 year from the delivery date and applies to the wooden crib mobiles in our catalog.
2. What Is Not Covered
Normal wear such as surface marks, fading or slight colour variation in the wood. Damage caused by water, machine washing, or by the mobile being chewed, dropped or pulled down. Pieces lost after delivery. Damage caused by hanging the mobile from a fixture it was not designed for, or by a child able to reach it from inside the crib. Items bought from a seller other than Opti Montessori.
3. How to Make a Claim
Email contact@optimontessori.com within the 1-year period with your order number and a photo of the broken piece. We answer within one business day and ship the replacement at no cost to you. You do not need to send the mobile back.
4. Safety Reminder
A crib mobile is a decorative and visual toy, not a toy to be grasped. Mount it well out of your child’s reach, check the fixing regularly, and take it down once your child can push up on hands and knees. If a piece breaks, remove the mobile from the crib before contacting us.
5. Relationship to Your Other Rights
This warranty is in addition to, and does not replace, the 30-day return window described in our Return Policy, or any legal guarantee that applies where you live.
6. Contact
Opti Montessori (operated by Hyperscale E-commerce LLC)
Email: contact@optimontessori.com
Phone: +1 484-569-1848
Address: 4300 Ridgecrest Dr SE, Suite L #562, Rio Rancho, NM 87124, United States
Hours: Monday to Friday, 9:00 AM – 7:00 PM MT